Phone our sales team: 0333 200 4922

Frequently Asked Questions

Frequently Asked Questions - UK Glass Centre

What type of products do you offer?

We offer a wide range of glass products, including mirrors, shower screens, double glazed units, glass shelves, decorative glass, restoration glass, and much more.


Can I Order Custom-Sized Glass or Mirrors?

Yes, you can order custom-sized glass or mirrors through our website.


What Are Your Opening Hours?

Our Opening hours are Monday to Friday 9am-5.30pm. We are closed on Bank Holidays and over Christmas and New Year. 


What Is the Lead Time for Custom Orders?

The product lead time is the time between the initiation and completion of a production process. The lead time varies depending on the item ordered and is stated on the ordering page of our website. Any specific glass types that have a longer lead time will be highlighted during the ordering process. If you are unsure or need something urgently, call our customer service team.


Do You Offer Delivery Services?

Yes, we offer national delivery throughout the UK.


What Areas Do You Deliver To?

We deliver to all mainland UK, including the Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man, and Ireland.


How Can I Track My Order?

You will be notified by email when your item has been dispatched. The courier will send a text notification on the day advising you of the delivery time.


What Is Your Return Policy?

Please contact customer service for specific return instructions. Bespoke items cannot be returned or refunded. Or you can view our returns policy here


Do You Provide Installation Services?

Yes, we offer installation services for our glass products if you are local to one of the Cornwall Glass & Glazing branches.


What Payment Methods Do You Accept?

We accept card payments on our website, but unfortunately, we do not accept American Express credit cards.


Can I Get a Quote for a Bespoke Glass Project?

Yes, you can view all our prices for bespoke glass projects on our website.


Do You Offer Any Warranties on Your Products?

Yes, we offer warranties on our double-glazing products only if glazed correctly. Specific warranty details can be found on our website.


How Do I Care for and Maintain My Glass Products?

Our branded glass cleaner can be purchased on our website for cleaning your glass products.


What Should I Do If My Order Arrives Damaged?

If your order arrives damaged, please contact our customer service immediately for assistance with photos by email and call us.


Can I Visit Your Showroom?

Yes, you can visit our showroom if you are local to one of the Cornwall Glass & Glazing branches. Please check our website for the address and opening hours.


Do You Offer Discounts for Bulk Orders?

Yes, we can offer discounts for bulk orders. Please contact us for more details.


How Can I Contact Customer Service?

You can contact our customer service via phone or email, which you can find at the top of our website.


Do You Provide Glass Samples?

Yes, we provide glass samples. You can request samples through our website.


What Is the Difference Between Toughened and Laminated Glass?

Toughened glass is 4-5 times stronger than regular glass and breaks into small fragments. Laminated glass consists of two layers of glass with a plastic layer in between, holding the glass together when broken.


Can You Help with Glass Restoration Projects?

Yes, we offer 3mm Restover or 4.5mm Goethe restoration glass for historical and period buildings.


Do You Offer Glass Cutting Services?

Yes, we offer glass cutting services to meet your specific requirements.


What Is the Minimum Order Quantity for Custom Glass?

There is no minimum order quantity for custom glass.


Can I Get Same-Day Delivery?

Same-day delivery is not an option as the glass is custom made to each order, then packaged with care and shipped via a courier. We will always endeavor to ship each order out as quickly as possible.


Do You Offer Glass Etching or Engraving Services?

No, we cannot do etching or engraving services, but we do offer sandblasting. Please email us for a quote.


Are Your Products Environmentally Friendly?

We strive to offer environmentally friendly products and practices.


Do You Offer Glass Recycling Services?

No, we do not offer glass recycling services.


Can I Get a Consultation for My Glass Project?

Yes, if you are local to one of our Cornwall Glass & Glazing branches for someone to come out and survey. 


What Is the Cost of Installation Services?

The cost of installation services varies depending on the project. Please contact us for a quote if you are local.


Do You Offer Glass Repair Services?

Yes, we offer glass repair services.


Can I See Examples of Your Previous Work?

Yes, examples of our previous work are available on our website on the product pictures.


What Is the Difference Between Clear and Frosted Glass?

Clear glass is transparent, while frosted glass is opaque and provides privacy.


Do You Offer Glass Tinting Services?

No, we do not offer glass tinting services.


How Do I Measure for Custom Glass?

Contact us for advice on measuring your custom glass.


What Is Your Policy on Cancellations?

Please contact customer service for specific instructions. Bespoke orders already in production cannot be canceled.


Do You Offer Glass for Commercial Projects?

Yes, we offer glass for commercial projects.


How do I Install a Splashback?

To Install a coloured glass splashback; ensure the wall surface is clean and flat. Measure the area to ensure you find the centre of the desired placement. Apply masking tape to the work surface to keep any silicone from marking it. Allow at least 2cm clearance form worktop or oven hob and apply a bead of silicone for the splashback to sit on. Yoy will need to use adhesive and an adhesive gun to apply glue to the back of the splashback. Gently place splashback into place and then push firmly onto the wall. Leave for a few hours before sealing the edges of the splashback with silicone. Please note you cannot fix a clear splashback with adhesive as the adhesive will be visible from behind the glass. If installing a clear glass splashback, screw holes will need to have been drilled prior to purchasing. 


The question I need isn't listed?

We know some things aren't straightforward forward so we're always happy to help and advice. You can contact us either via email or by phoning 0333 200 4922